Return & Exchange Policies

RETURN & EXCHANGE POLICY

Return Policy

• Eligibility: Items must be unused, unworn, and in original packaging with tags and accessories included.
• Return Period: Returns are accepted within 30 days of purchase, starting from the day you receive the item.
• Non-Returnable Items: Custom pieces, and earrings (for hygiene reasons) cannot be returned.
• Return Process: Contact us via email with your order number and reason for return. Include proof of purchase and photos if the item is defective.
• Store Credit: Store credit will be issued for eligible returns within 7-10 business days after we receive your item.
• Shipping Costs: You cover return shipping unless the item is defective or incorrect. We provide prepaid shipping for defective or incorrect items.
• Damaged/Defective Items: Report damages or defects within 48 hours of receiving the item for a free replacement or store credit.

Exchange Policy

• Eligibility: Items must be unused, unworn, and in original packaging with tags and accessories included.
• Exchange Period: Exchanges are accepted within 30 days of purchase, based on the availability of the new item.
• Non-Exchangeable Items: Custom pieces, and earrings (for hygiene reasons) cannot be exchanged.
• Exchange Process: Contact us via email with your order number and the item you want instead. Exchanges can be made for items of equal or higher value.
• Shipping Costs: You cover shipping costs for exchanges unless the item is defective or incorrect. We provide prepaid shipping for defective or incorrect items.
• Processing Time: Exchanges are processed within 7-10 business days after we receive your item.